TERMS AND CONDITIONS OF THE ONLINE STORE

The terms and conditions define the conditions and rules of sale/services provided by Karolina Ewa Eliasz conducting business under the name Jaguar Travel Travel Agency.

§ 1 Contact Information

The online store is available at the domain www.inisi.pl and is operated by the Seller.

For complaints, withdrawal from the contract, and commercial information, please contact the Seller:

  • Phone number: +48 519 143 990
  • Email address: office@inisi.pl
  • Correspondence address: ul. Dąbrowskiego 38, 70-100 Szczecin, Room 408

Payments should be made to the Seller’s bank account at mBank: 34 1140 2004 0000 3502 8003 4044.

The Customer may communicate with the Seller using the addresses and phone numbers provided in this section.

The Customer can contact the Seller by phone from Monday to Friday between 10:00 AM and 4:00 PM.

§ 2 Definitions

  • Order Form – an interactive form available in the Store that allows the placement of an Order, particularly by adding Products to the Cart and defining the terms of the Sales Agreement, including the method of delivery and payment.
  • Seller – an individual conducting business under the name Karolina Ewa Eliasz Biuro Podróży Jaguar Travel, registered in the Central Register and Information on Economic Activity (CEIDG) maintained by the minister responsible for the economy, NIP 8522114238, REGON 812446820.
  • Registration Form – a form available in the Store that allows the creation of an Account.
  • Buyer – any entity making purchases via the Store.
  • Consumer – a natural person entering into an agreement with the Seller as part of the Store, where the subject of the agreement is not directly related to their business or professional activity.
  • Account – the Buyer’s account in the Store, where the data provided by the Customer is collected voluntarily, as well as information about their Orders placed in the Store.
  • Cart – a software feature of the Store where selected Products for purchase are visible, and there is also the ability to define and modify Order details, including the quantity of products.
  • Product – a movable item or service available in the Store that is the subject of the Sales Agreement.
  • Digital Product – anything that can be downloaded to a computer’s hard drive in the form of an electronic book (e-books), electronic press (e-press), and audiobooks. The Consumer Rights Act defines digital content as data produced and supplied in digital form.
  • Terms and Conditions – these terms and conditions of the Store.
  • Store – the online store operated by the Seller at the internet address http://inisi.pl.
  • Entrepreneur – a natural person, legal person, or organizational unit without legal personality, to whom separate legislation grants legal capacity, conducting business in their own name, who uses the Store.
  • Sales Agreement – a product sales agreement concluded between the Buyer and the Seller via the online Store. The Sales Agreement also refers to an agreement for the provision of services and a contract for work, depending on the characteristics of the Product.
  • Distance Agreement – an agreement concluded with the Buyer within a system organized for concluding agreements at a distance (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication until the agreement is concluded.
  • Service – a subject of service provision purchased via the online store: access to the online educational platform, electronic publications, promotional gadgets.
  • Order – the Buyer’s declaration of intent submitted via the Order Form, aimed directly at concluding a Sales Agreement for the Product.

§ 3 General Provisions

The INISI online store, available at www.inisi.pl, is operated by Karolina Eliasz, with a registered office in Szczecin, entered in the Central Register and Information on Economic Activity (CEIDG), with NIP 8522114238, REGON.

These terms and conditions are addressed to Consumers and define the rules and procedures for concluding a Distance Sales Agreement with the Consumer via the Store.

  1. Acceptance of these Terms and Conditions is a prerequisite for making purchases through the Store.
  2. Orders can be placed seven days a week, twenty-four hours a day.
  3. Prices listed in the Store are in Polish zloty and include VAT (gross prices).

§ 4 Technical Requirements and Unlawful Content

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are required:

  • A device with internet access and a web browser such as Google Chrome 30 or newer, Opera 9 or newer, Safari 5 or newer, Internet Explorer 9.0 or newer, or Mozilla Firefox 30 or newer.
  • Java applets, JavaScript, and Cookies enabled in the browser.
  • An active email account.
  • Minimum operating system requirements: Windows 95 or newer, Linux, Mac OS 9.

The Seller informs about the functionality of digital content and the technical measures for their protection in the description of the offered Product on the online store’s website.

The Buyer may use the available features of the online store in accordance with the Terms and applicable laws and in a way that does not disrupt the functioning of the online store or other customers.

The Seller provides technical measures to prevent the acquisition, modification, or distortion of personal data and information by buyers or unauthorized third parties.

The Seller uses the SSL protocol to ensure the security of data transmission.

§ 5 Purchasing Procedure

Purchases can be made by an adult with full legal capacity.

The Buyer does not need to create an Account to make a purchase. Creating a Customer Account is optional (the process of creating an account is discussed in the next section).

To make a purchase, the Buyer must select a Product or Service and then proceed to the Cart to finalize the transaction by providing personal data, choosing a payment method, delivery option, and accepting these Terms.

The Seller confirms the acceptance of the order by sending information to the email address provided by the customer.

The Sales Agreement for the Product or the Service Agreement is concluded when the “Order and Pay” button is pressed.

§ 6 Account Creation Process

  1. The Customer may create a customer account.
  2. The creation of a customer account results from a free agreement for maintaining the Account.
  3. The agreement for maintaining a customer account is concluded for an indefinite period.
  4. Registration is necessary to create an Account. Registration is free and voluntary. Creating an account provides access to the customer panel and facilitates placing further orders without the need to re-enter personal data, as well as checking the order status.
  5. Account creation is done after: a) Reviewing the content of these Terms, b) Accepting and agreeing to the content of the Terms, c) Agreeing to the processing of personal data by the Seller, d) Setting a login and password by the customer.
  6. The account password is known only to the customer. The customer should exercise due diligence in defining a secure password and keeping the password and login confidential.
  7. The Seller is not responsible for the consequences of the customer disclosing their account password or login to third parties.
  8. The Seller may terminate the account agreement by sending notice to the customer’s email address. Termination may occur if the customer uses the online store’s functions in a way that disrupts the store’s operation, infringes on the rights of other customers or third parties, engages in sending unsolicited commercial information, or engages in other spam-related activities.

§ 7 Available Delivery and Payment Methods

The Buyer may use the following methods of delivery or pickup for the ordered Product:

  • Courier delivery,
  • Personal pickup available at: ul. Jana Henryka Dąbrowskiego 38, 70-100 Szczecin.

The Buyer may use the following payment methods:

  • Bank transfer to the Seller’s account,
  • Electronic payments,
  • Payment by credit card.

§ 8 Order Fulfillment

After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for fulfillment.

The confirmation of Order receipt and its acceptance for fulfillment is done by sending an appropriate email to the Customer’s email address provided during the order process. The email contains at least a statement from the Seller acknowledging receipt of the Order, its acceptance for fulfillment, and confirmation of the Sales Agreement.

If the Buyer chooses:

  • Bank transfer, electronic payment, or credit card payment, the Buyer is obligated to make the payment within 2 calendar days from the date of concluding the Sales Agreement – otherwise, the order will be canceled.

If the Buyer chooses a delivery method other than personal pickup, the Product will be sent by the Seller within the time specified in its description (subject to section 5 of this paragraph), in the manner chosen by the Buyer when placing the Order.

For orders of Products with different delivery times, the longest specified delivery time applies.

For orders of Products with different delivery times, the Buyer has the option to request delivery of the Products in parts or to have all Products delivered after the entire order is completed.

The start of the Product delivery period is calculated as follows:

  • If payment by bank transfer, electronic payment, or credit card is selected – from the date the Seller’s bank account is credited.

If personal pickup is selected, the Product will be ready for pickup at the Seller’s location or the location indicated by the Seller. The Buyer will be informed about the readiness of the Product for pickup by an email sent to the Buyer’s email address.

Product delivery is available within Poland.

Product delivery is subject to a fee unless the Sales Agreement states otherwise. Delivery costs (including transport, delivery, and postal services) are added during the purchase process according to the applicable carrier rates.

§ 9 Complaint Procedure

Complaints can be submitted in writing or electronically to the addresses provided in this Regulation or using the complaint form.

The basis for a complaint is the non-compliance of the Product with the Agreement.

The complaint should specify the reason for filing, the date the reason for the complaint occurred, the customer’s request, and the consumer’s bank account number to which, in the case of a complaint regarding physical or legal defects of the ordered Product, the Seller will refund the price and delivery costs.

The complained Product should be sent to the Seller’s address.

In the event of a complaint regarding physical or legal defects being upheld, the Seller will provide a new, defect-free Product. If providing a new, defect-free Product proves impossible, the Seller will refund the price and delivery costs.

The Seller will respond to the complaint request promptly, no later than within 14 days. If the Seller does not address the complaint within this period, the complaint is considered accepted.

The Seller reviews the complaint via electronic correspondence sent to the complainant’s email address.

§ 10 Right of Withdrawal

The consumer may withdraw from the Sales Agreement within 14 calendar days without providing any reason.

The period specified in paragraph 1 begins from the day the Product is delivered or the service agreement is concluded. To keep the deadline, it is sufficient to send a statement before the deadline expires.

The deadline for withdrawal from the agreement is calculated:

  • In the case of a Sales Agreement for a Product – from the day the Product is taken possession of by the Consumer or an authorized third party, and in the case of a Sales Agreement involving more than one item of Product delivered in batches or parts, from the day the last batch or part is taken possession of;
  • In the case of an Agreement for the regular delivery of Products for a specified period (subscription), from the day the first item is taken possession of;
  • In the case of service agreements – from the day the agreement is concluded.

The Seller will promptly send the Consumer confirmation of receipt of the withdrawal statement.

Effects of Withdrawal:

In the case of withdrawal from a distance contract, the contract is considered not concluded.

In the case of withdrawal from the Agreement, the Seller will refund the Consumer all payments made, including delivery costs, no later than 14 days from the day the Seller receives the Consumer’s statement of withdrawal from the Agreement, except for additional costs resulting from the Consumer’s choice of delivery method other than the cheapest standard delivery offered by the Seller.

The refund will be made using the same payment methods used by the Consumer in the original transaction, unless the Consumer has expressly agreed to another solution that does not involve any costs for them.

The Seller may withhold the refund until the Product is received back or proof of its return is provided, whichever occurs first.

The Consumer should return the Product to the Seller’s address provided in this Regulation without undue delay, no later than 14 days from the day they informed the Seller of the withdrawal from the Agreement. The deadline is met if the Consumer sends the Product back before the 14-day period expires.

The Consumer bears the direct costs of returning the Product, including the cost of returning the Product if, due to its nature, it could not be sent back by regular mail (standard and cheapest method).

The Consumer is only liable for any diminished value of the Product resulting from using it in a manner other than what was necessary to establish its nature, characteristics, and functioning.

The right to withdraw from a distance contract does not apply to:

  • The provision of services if the Seller has fully performed the service with the Consumer’s explicit consent, who was informed before the service began that after the performance of the service by the Seller, the right to withdraw from the Agreement would be lost;
  • The supply of digital content not supplied on a tangible medium if performance began with the Consumer’s explicit consent before the withdrawal period expired and after being informed by the Seller about the loss of the right to withdraw from the Agreement;
  • An agreement for the supply of goods that are not prefabricated, produced according to the Consumer’s specifications, or serving to satisfy their individualized needs;
  • An agreement for the supply of goods delivered in a sealed package, which cannot be returned due to health protection or hygiene reasons, if the package has been opened after delivery;
  • An agreement for the supply of goods that are perishable or have a short shelf life;
  • An agreement for the supply of goods which, due to their nature, are inseparably mixed with other items after delivery;
  • An agreement for the supply of audio or visual recordings or computer programs delivered in a sealed package, if the package has been opened after delivery;
  • The supply of newspapers, periodicals, or magazines, except for subscription agreements.

§ 11 Out-of-Court Complaint and Claim Resolution

In the case of a dispute, the Seller is willing to amicably resolve the dispute.

The Consumer has the option to use out-of-court dispute resolution methods, including:

  • Referring to a permanent consumer arbitration court;
  • Referring to the provincial inspector of the Trade Inspection;
  • Obtaining free assistance from a district (municipal) consumer ombudsman or a consumer protection organization (e.g., Federation of Consumers, Association of Polish Consumers);
  • Filing a complaint via the EU online platform at: EU ODR Platform

§ 12 Personal Data Processing

The administrator of personal data collected via the online store is the Seller.

Personal data is collected for the purpose of fulfilling the Sales Agreement and, if the Buyer consents, also for marketing purposes.

Recipients of personal data from the online store may include:

  • In the case of postal or courier delivery, the Administrator provides collected personal data to the selected carrier or intermediary handling the delivery on behalf of the Administrator.
  • In the case of choosing electronic payment methods or credit cards, the Administrator provides collected personal data to the entity handling these payments in the online store.
  • The Buyer has the right to access and correct their data.
  • Providing personal data is voluntary but necessary to conclude the Sales Agreement.

§ 13 Final Provisions

Contracts concluded through the online store are in Polish.

The Seller reserves the right to make changes to the Regulations for important reasons, such as changes in law, payment and delivery methods – to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer of any changes with at least 7 days’ notice.

In matters not regulated by these Regulations, the generally applicable Polish laws apply, in particular: the Civil Code, the Act on Providing Services by Electronic Means, the Consumer Rights Act, and the Personal Data Protection Act.

The Regulations are effective from June 20, 2020, version 001.

The Customer has the right to return part or all of the order within 14 days from the date of delivery. Only products that show no signs of use can be returned.

According to Polish law, the cost of returning products is borne by the customer.

If the returned products show signs of use, are damaged, or were damaged during shipping, the refund amount may be reduced. We will inform you of this by email or phone.

Please include the return form with the shipment if possible. The form can also be handwritten.

RETURN ADDRESS:

KAROLINA EWA ELIAS TRAVEL AGENCY JAGUAR TRAVEL

UL. J.H DĄBROWSKIEGO 38 ROOM 408

70-100 SZCZECIN